Wednesday, September 03, 2008

Director of Customer Quality Support

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Job Title
Director of Customer Quality Support
St. Louis, MO (Metro Area)
Public Company
Job Description

Title: Director of Customer Quality Support
Reporting to: Vice President, Quality
Location: St. Peters, MO
MEMC is a global leader in the manufacture and sale of wafers and related intermediate products to the semiconductor and solar industries. MEMC has been a pioneer in the design and development of wafer technologies over the past four decades. With R&D and manufacturing facilities in the U.S., Europe and Asia, MEMC enables the next generation of high performance semiconductor devices and solar cells.

MEMC has been a pioneer in the design and development of wafer technologies over the past four decades. The Wall Street Journal recognized MEMC as one of the ten best-performing technology stocks last year.

At MEMC, we are looking for talented individuals with imagination, creativity, and vision. People w ho are original thinkers. People with the ability to succeed in a team environment. People with the capacity to assume increasing responsibility in a highly successful global organization. In addition to providing a climate for professional growth, MEMC offers competitive salary, a comprehensive benefits program, and a company matched 401(K) savings plan.

Primary Responsibility:
Manage technical customer support for all quality related issues on a global basis. Work with customers, plants and MEMC technical community to quickly resolve all customer advisories, ensure fast and effective corrective action and cross site preventive action. Lead customer focus teaming on a global basis.

Job Scope:
•Monitors customer corrective actions world wide and facilitate fast corrective / preventive action.
•Ensure responses to customers are timely and effective
•Facilitate global problem resolution by working with customers, plants and MEMC technical community
•Function as service representative on customer calls with plant quality leaders as required
•Facilitate focus customer teaming program with key accounts

Interpersonal Skill:
•Must be able to develop a strong working relationship with key customers.
•Must use a positive approach to quality challenges
•Work effectively with all locations and diverse cultures
•Must be able to lead and facilitate cross functional teams internationally

Job Related Experience:
•10+ years in quality related functions
•5+ years as a manager
•Semiconductor foundry experience
•Proven experience facilitating cross functional team with aggressive deadlines
•Must have experience leading customer focused teams and 8D problem solving
•Experienced in Quality tools :
•Process Control plans
•6 Sigma
•SPC implementation
•Design of Experime nts
•Other statistical methods
•Experience in domestic and international quality programs
•Manufacturing leadership experience required

•Must have proven knowledge in statistical methods ( SPC, DOEs, etc)
•Proven 8D problem solving
•Kepner Treago problem solving
•Must have working knowledge of teaming and influencing methods
•Must have a knowledge of quality processes and procedures
•Working Knowledge of ISO9000:2000, TL9000, QS9000/TS16949

•Must have a minimum BSE or equivalent work related experience.

Must have excellent written and verbal communication skills.

Key Words
Customer Quality, SPC, DOE, FMEA, GR&R, DMAIC, 8D, Silicon, wafer, semiconductor, solar,
Recruiting Firm or Company Name
MEMC Electronic Materials, Inc.
Name Darren Eden
Your Email Address *
3 Sep 2008
3:08:47 PM public
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