About GlobalFoundries:
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.
Summary of Role:
The IT Demand Manager works in IT's Enablement organization, reporting to the Director of IT Enablement, and is responsible for driving the assessment and full disposition within IT of IDEAs which are submitted by GlobalFoundries' business organizations.
The IT Demand Manager utilizes expertise and coordination skills to ensure that Demands are managed to IT policy and that key performance indicators are met.
Essential Responsibilities:
Growing knowledge of assigned business groups, including key stakeholders and multi-year strategies, pain points and opportunities
Reviewing the business-submitted IDEAs to validate that the request is clear, the due date and priority has a rationale, and the business value or risk of no action is documented.
Manage all actions in the Service Now Demand record, and move through the various stages per IT's policy.
Ensure that IT will understand the business request, using text, Powerpoint, Word or other ways to visualize the concept.
Assign tasks to impacted IT teams to drive the assessment of the request. This can be alignment to IT strategy, the level of effort by hours or days, the availability of resources with the needed skills, network and firewall considerations, compliance, and if services, software or hardware needs to be purchased to fulfill the request.
Once the assessment is complete, reviewing the summary and response to the requested delivery date with the business submitter. If all parties agree, drive the review and approval based on the size and strategic importance of the request.
Add the Demand to IT's capacity tracker, and ensure that the Demand is fulfilled by the agreed-upon due date, providing status updates to the business requestor as needed.
Ensure performance to the Key Performance Indicators, and institute a closed-loop process of continuous improvement to improve cycle times.
Other Responsibilities:
Drive continuous improvement initiatives, and work to mature Demand Management and adjacent processes
Develop roadmaps, or any other tools to drive awareness of changes to business strategy or current environment
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
Required Qualifications:
Bachelor's degree in Business, Information Technology, or a similar field of study, or at least 5 years in similar role, with the same or greater level of responsibilities.
IT knowledge; is considered a technology professional who has a broad range of IT skills and experience with a variety of IT functions. Experienced in aligning business requirements to the supporting systems.
Experienced with compliance, audit, governance, with proven ability to assess and communicate risk
Ability to learn about the business and translate into IT high-level requirements, and grow both as needed by changing business strategy and IT technologies.
Excellent written and verbal communication skills
Proven ability to work with senior leadership, with advanced skills on reading the audience or stakeholder and customization approach to work for them
Fluency in English language, and experience with geo-dispersed teams. Proven ability to work successfully with colleagues from other cultures.
Great analytical, critical thinking and problem-solving abilities
Ability to deal with ambiguity and develop solutions to an organization’s challenges in a holistic and future-thinking manner; must be able to design for tomorrow
Strong ability to perform requirements analysis, document options, and create standardized process flows in an easy-to-follow manner
Preferred Qualifications:
Willingness to travel, possibly international. Will be limited, but possible.
Proficiency in Power BI, Microsoft Office, including Excel, Teams, Word, Outlook, PowerPoint, and SharePoint.
Business Analyst skills, specifically requirements analysis, monitoring, reporting
Expected Salary Range
$106,100.00 - $218,500.00
The exact Salary will be determined based on qualifications, experience and location.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.
All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law
