- Minimum of 8 years’ experience in operations, field service or similar role in high technology service, of which minimum 3 years is in a managerial capacity.
- Promote customer satisfaction through the timely response to customer's concern/question/support needed, clear and effective communications with internal and external customers, and efficient repair/maintenance activities.
- Develop and lead a highly effective service team including staffing, training, and field service engineer effectiveness.
- Develop and execute the customer support strategy for the region to maximize long-term installed base customer loyalty
- partner with the regional sales and marketing team to build a collaborative, customer-focused relationship with our customers.
- Support the development and execution of employee performance management scorecard and review process
- Develop and manage an employee development strategy and ensure all employees have completed all requisite safety, technical, operational and professional training requirements
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