HR Knowledge Management Specialist

Introduction

Now is the time to jump onboard to People Services! Within our fast-paced, rapidly changing business environment People Services is making a shift in the way it operates to make sure our customer demands are more effectively met. This means we are further building our team and continuously looking for opportunities to further professionalize and personalize our services. In this role, you will be part of the Global Operational Excellence & Process Improvement team.

Job Mission

People Services is the global people contact center for employees and managers worldwide and is responsible for managing all Hire2Retire Operational processes. As a Knowledge Management Specialist, you will be responsible for developing and implementing strategies to capture, organize, and share knowledge within the organization.

Job Description

• Design and implement knowledge management processes and procedures to facilitate the capture, organization, and dissemination of information and best practices.

• Ensure that our information platform is easily accessible and up-to-date.

• Collaborate with subject matter experts and stakeholders to identify critical knowledge gaps and areas for improvement.

• Provide training and guidance to employees on knowledge management best practices and tools.

• Monitor and evaluate the effectiveness of knowledge management initiatives, gathering feedback and making recommendations for continuous improvement.

• Facilitate communities of practice or discussion forums to encourage knowledge sharing and collaboration among employees.

• Partner with IT teams to ensure the security and integrity of our knowledge management system.

• Develop and maintain documentation standards and guidelines to ensure consistency and quality of information.

Education, Experience & Skills

• Bachelor's degree in Information Science, Library Science, Business Administration, or related field; Master's degree preferred.

• Proven experience in knowledge management, information management, or related disciplines.

• Strong understanding of knowledge management principles, methodologies, and technologies.

• Experience with knowledge management software and tools (e.g., SharePoint, ServiceNow).

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

• Analytical mindset with the ability to assess knowledge needs and develop targeted solutions.

• Project management skills with the ability to manage multiple initiatives and stakeholders simultaneously.

•  Strong attention to detail and organizational skills.

Context of the position

With all the exciting changes ahead, People Services is the place to be at the moment: We are a highly enthusiastic team and are looking forward to being part of this dynamic journey. This role offers a unique opportunity to contribute to the future of People Services within ASML.

This job will reside in the Global People Services team, in which you will report to the Global Manager Operational Excellence and Process Improvement. Your main stakeholders will be the global and regional Operational Excellence experts, the Global People Services Management team, your People Services colleagues, HR Expertise as well as HR Line and cross sector colleagues in similar roles. You will participate in regional and global meetings, projects and continuous improvements. The office location is Veldhoven, the Netherlands.

Interested? Please apply with your (English) CV and cover letter, detailing your specific motivation for this role.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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