At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Role Overview:

We are seeking a dynamic and strategic Senior Supervisor for our People Operations team in Malaysia. As the Sr. Supervisor of People Operations, you will play a pivotal role in driving operational excellence, enhancing people experiences, optimizing service quality, fostering cross-functional collaborations with our Centres of Excellence (COEs) and contributing to the overall success of our People Operations

Core Responsibilities

• Craft and nurture the evolving vision of People Operations as a strategic partner and a function that maximizes efficiency.
• Focus intently on data-driven insights and qualitative feedback to enhance employee experiences, engagement with COEs and reduce escalations.
• Strong analytical and reasoning skills, partner with the People Intelligence team to create insightful reports and dashboards.
• Lead the Tier I AskHR team, take ownership of day-to-day performance metrics, ensuring that well-defined SLAs and KPIs contribute to a positive employee experience. Use metrics to effectively communicate the value of People Operations to stakeholders.
• Proven ability to lead high performing, medium to large, global teams in an operations and service environment.
• Demonstrated people leadership and management skills. Exceptional coaching and mentoring skills to develop talent for future.
• Cultivate strong relationships with HRBPs, COE teams, and business leadership. Develop a communication strategy to align cross-functional projects, increase customer service satisfaction, resolve complex problems. Proficiently communicate with and influence executive leadership.
• Energized by problem solving, thinking critically and quickly identifying root cause and corrective action strategies.
• Passionate about identifying, leading & driving processes improvement, strategies, and innovation. Has led multiple continuous improvement initiatives by simplifying, standardizing, centralizing, and automating complex processes.
• Master at managing and adapting to rapid change. Proven ability to effectively communicate and motivate teams through transformation.
• Expert at managing capacity and knowing how to flex your team to meet the changing needs of the organization.
• Identify HR knowledge gaps for top employee inquiries, Partner with COEs to update and maintain their existing content and curate all content into one unified platform laid out in a simple and consistent format that is searchable, interconnected.
• Excellent communication and presentation skills - directly and succinctly - across cubicles, organizational boundaries and cultures. Comfortable creating and delivering presentations on a variety of topics. Excellent facilitator.
• Strong business acumen. You are an experienced professional with multiple areas of specialization.
• Ability to thrive in fast-paced, high stakes and change-driven environment.
• High attention to detail. Examples such as reviewing work content and managing system testing and quality checks.
• Highly organized and able to efficiently manage multiple priorities. Meets deadlines.
• Fluent in industry best practices and know how to leverage these to achieve world-class results.
• Flexibility to adjust schedule as needed for global time zones.
• Onsite role - Will need to come into the office 4-5 days a week

Qualifications

To excel in this role, the ideal candidate should meet the following requirements:

• Bachelor's degree from a regionally accredited four-year college or university and a minimum of 6-8 years of relevant experience and/or training.
• Strong team management/leadership skills to build, drive, motivate a group of Tier I consultants in AskHR.
• Experience in HR Operations/HR Shared Services, demonstrating the ability to lead, develop, and motivate a diverse team.
• Good understanding of Tiered HR Service model within HR Shared Services processes and practices.
• Knowledge of HR functional policies and practices
• Collaborative mindset with exceptional team-player qualities, strongly focused on enhancing employee experiences and driving continuous process improvement.
• Preferred experience with Workday and ServiceNow Case Management.
• Demonstrated problem-solving, decision-making, and project management skills.
• Strong communication skills, capable of delivering impactful presentations to leadership.
• Prior experience in the manufacturing industry is a plus.

Join us in shaping a cutting-edge People Shared Services function that redefines HR operations and enhances WDC organizational success. Apply now to be a key driver of positive change and transformation.

Reasonable accommodations may be considered to enable individuals to fulfill essential functions of the role.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to [email protected].