Quality Manager

Manufacturing Services – Operational Excellence – Quality Manager

Introduction

If you like to work in an operational environment, where you have contacts with different disciplines and have the intrinsic motivation to cooperate and improve quality systems, a job as Quality Manager is a good opportunity for you.

Job Mission

The all-round Quality Manager coordinates the “Zero Repeat” actions on Customer complaints, Dead on Arrival Service parts and installation issues within the Manufacturing Services, in close collaboration with all Quality departments and sectors involved as well as initiate, execute and follow-up quality assessments.
These “Voice of the Customer” issues require close interaction with Global Quality, Customer Service, Sales, System Engineering, Supply chain, Logistic, manufacturing  and technical support departments. 

The Quality Manager will work in Manufacturing Service Department and report to the Operational Excellence  Manager.

Job Description

-Coordinates Quality Improvements within Manufacturing Services

-Translate Voice of Customer into a Quality Improvement Roadmap

-Setup and secure use of Quality Standards within Manufacturing Services

-Support or lead  (project/8D/4C) problem solving teams.
- Coordinate “Zero Repeat”  actions and follow-up of their timely implementation and effectiveness in the Manufacturing Services processes;
- Drive investigations in collaboration with other departments to obtain thorough root cause analyses and adequate definition of an action plan
- Identify trends and call for action from the organization when action is needed to improve trends that require improvement;
- Reporting on KPI and underlying data on weekly review meetings
- Quality ambassador for Manufacturing Services and to other departments within ASML

Education

Bachelor graduate in Technical Education

Experience

- 5-7 Years’ experience in a Manufacturing environment
- Know how /experience in ASML data systems, track and trace, history of parts etc.
- ASML product knowledge is a preferred 
- Quality Management Systems and Q-methods / -techniques
- Familiar with various aspects of the product realization process 
- Proven assessment experience and trained accordingly 
- Broad technical knowledge of complex production processes in a high technological environment
- Project/4C/8D approach 
- Data / trend analysis 

Personal skills

- Strong communication and influencing skills
- Communicator / networker to be informed well and knows to find relevant information
- Experience with stakeholder management 
- Pro-active drive the reach result, no easy thinking
- Evidence / analytical based thinking and acting
- Knows what has to be done; determines easy major <> minor issues
- keeps long term view in mind in his day to day operation
- Is able to lead operational meetings with different disciplines
- Team player, shares his knowledge in the team and contributes to long term quality development
- Support oriented to the organization

Other information

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Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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